End - User Support Associate

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

**Summary:**

+ Responsible for providing direct service and end-user support for a wide variety of computing devices and peripherals within the BayCare system.
+ Works extensively with the incident management system and is responsible for fulfilling end user requests and resolving issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards.
+ Typical responsibilities involve moves, adds, and changes for computer devices and responding to break/fix service requests.
+ Participates in IS relate...