Job Description
User On Prem IT support:
- Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones et
c.)
- Provisioning and deprovisioning of corporate devices (laptops, phon
es)
- Replace broken devices with temporary devices in accordance with Ericsson’s proces
ses
- Provide technical guidance to end users for day-to-day IT issues within the office environm
ent
- Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM..
.
)
.Office IT Infrastructure Suppo
rt:
- Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, v
oice )
- Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of ba...