Engagement Manager (Madrid)

Responsibilities

• Serve as the single point of contact between my client and the delivery teams.
• Manage the rollout of the NCCI and NCCA Platforms across multiple markets.
• Oversee training delivery, certification, and post‑training support activities.
• Ensure technical and premium support meet SLA timelines and expectations.
• Coordinate with stakeholders for approvals, documentation, and reporting.
• Track milestone‑based deliverables and handle risk or issue escalation.
• Monitor AI/ML model updates and Veeva integration maintenance tasks.
• Facilitate knowledge transfer and content repurposing activities.
• Manage onsite workshop planning, logistics, and budget compliance.
• Lead regular project reviews with my client and internal teams.

Must Have

• 10+ years of experience in project or engagement management.
• Background in life sciences, pharma, or enterprise Saa...