Engagement Manager , PM, CONSULTANT , TECHINICAL CONSULTANT Customer Service

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Experience: Senior

Skillset: Customer Service

Job Type: Contract

Department: Customer Service

Job Mode: Remote

Experience: 10+ years

Role Type: Full-time / Contract

Role Overview:

The Engagement Manager will lead the client engagement for a large-scale ServiceNow ITSM program. This role ensures successful delivery, stakeholder alignment, financial management, and overall client satisfaction.

Key Responsibilities:

• Act as the primary client liaison for all project activities.
• Drive program governance, status reporting, and stakeholder communication.
• Manage project scope, timelines, risks, budget, and resource allocation.
• Ensure ServiceNow best practices and ITIL-based implementation standards.
• Lead workshops, executive updates, and steering committees.