Job Description
About the Role
As a Engagement Manager, you'll support our largest customers, helping them get the most value from the LexisNexis® Digital Identity Network® and our other risk assessment solutions. You'll work alongside Strategic Account Managers and internal teams to help customers use our services effectively, driving real-world results like reducing fraud and improving customer experience.
In this role, you'll combine your problem-solving skills with a technical mindset. You'll help monitor solution performance, provide initial analysis, and work with more senior team members to make sure our clients are successful. This is an excellent opportunity to learn from experts, advocate for customers internally, and gain exposure to our product and engineering teams.
Key Responsibilities
Act as a primary point of contact for consulting, incident reporting, and escalation, ensuring effective communication and alignment with customer needs...