Engagement Success Expert

Role Overview

Drive measurable customer and revenue impact by leading services‑led growth across strategic enterprise accounts. This role owns the end‑to‑end Professional Services sales motion, shaping how organizations adopt, modernize, and scale customer experience platforms through advisory, implementation, and AI‑enabled transformation. You will influence account strategy, guide executive stakeholders on value realization, and position services as a critical lever for long‑term business outcomes.

Key Responsibilities

• Own and drive Professional Services revenue across a defined portfolio of strategic accounts, aligning services strategy to customer business outcomes and revenue growth.
• Build and expand a high‑quality services pipeline by identifying, qualifying, and advancing opportunities tied to transformation initiatives and platform adoption.
• Lead services sales engagements by positioning advisory, implementation, migration, ...