Job Description
Role Overview
Enterprise Voice and AV plays a pivotal role in guaranteeing the reliability, performance, and scalability of the company’s global Unified Communications and Voice infrastructure. This technically demanding position is responsible for engineering and transformation initiatives across a range of platforms, including Cisco Call Manager, AudioCodes SBCs, Cisco CUBEs, Audio/Visual systems, and Microsoft Teams environments. Key responsibilities include leading essential migration projects such as moving AudioCodes SBCs to the AWS Cloud and replacing legacy Cisco gateways with AudioCodes SBCs. The role also involves enhancing SIP/TDM trunking and interconnects, and driving the adoption of AI‑powered analytics and automation to optimise voice operations, transformation, troubleshooting, and global support for the company’s Voice strategy. This encompasses VOIP, collaboration tools, Audio/Visual systems, SBCs, voice gateways, and SIP/TDM trunking. The position for...