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Engineer: Service Process at MTN GlobalConnect

Confidential · Ghana, Ghana, Ghana

Location
Ghana
Job Type
Full-Time
Posted
June 15, 2026

Job Description

Mission/ Core purpose of the Job


The role will be responsible for providing quality and performance reports for all core and backbone GlobalConnect services, Roaming, Signaling, Messaging, IT, IP/MPLS.


This role will be responsible for the analytics and projections to ensure that the core is stable, within capacity and stable for customers.


Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)


Technical Operations

  • Provide service performance reports and analysis for the GlobalConnect internal customers:

  • Measuring & collecting process data for optimizing process flows

  • Using DMAIC & DMADV methodologies for reducing variation in existing processes and designing new processes

  • In-depth knowledge in business process analysis and improvement techniques

  • Ability to collect, clean, analyse datasets and create data models to aid in the visual...

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