English CS E-Commerce (Night Shift)

Job description

About the role

Join our high-performing team as an English Customer Service representative at PT Concentrix Services Indonesia, a leading provider of global customer experience solutions. In this full-time position based in Surakarta, Central Java, you will focus on resolving customer inquiries and concerns, also play a vital role in ensuring customer satisfaction and loyalty. This role divided only 3 shifting hours (15.00 / 17.00 / 19.00).

What you'll be doing

1. Handle inbound customer live chats with patience, empathy and professionalism
2. Provide accurate and timely information to address customer queries and concerns
3. Identify and escalate complex issues to the appropriate teams for efficient resolution
4. Maintain detailed records of customer interactions and follow up as needed
5. Contribute to continuous i...