Location
Doral
Job Type
Full-time
Posted
July 08, 2026
Job Description
**MANTECH** seeks a motivated, career and customer-oriented **Enterprise Service Desk Manager** to join our team in **Doral, Florida.**
**Responsibilities include but are not limited to:**
+ Serve as a primary escalation point, offering advanced mentorship, technical guidance, and leadership to mid and junior technicians in resolving complex incidents.
+ Possess extensive and specialized knowledge of enterprise systems and applications, often leading in a specific technical area, and proactively identify and resolve potential systemic problems to minimize disruptions.
+ Lead the development and maintenance of comprehensive knowledgebase articles, advanced troubleshooting guides, and specialized training materials.
+ Lead and manage small-to-medium-sized projects and initiatives focused on improving Enterprise Service Desk processes through efficiency and innovation.
+ Conduct in-depth trend analysis of support requests, identify recurring issues, and r...
**Responsibilities include but are not limited to:**
+ Serve as a primary escalation point, offering advanced mentorship, technical guidance, and leadership to mid and junior technicians in resolving complex incidents.
+ Possess extensive and specialized knowledge of enterprise systems and applications, often leading in a specific technical area, and proactively identify and resolve potential systemic problems to minimize disruptions.
+ Lead the development and maintenance of comprehensive knowledgebase articles, advanced troubleshooting guides, and specialized training materials.
+ Lead and manage small-to-medium-sized projects and initiatives focused on improving Enterprise Service Desk processes through efficiency and innovation.
+ Conduct in-depth trend analysis of support requests, identify recurring issues, and r...