Location
New Orleans
Job Type
Full-time
Posted
June 24, 2026
Job Description
Top Skills' Details
Non negotiables: Completed and valid Security+CE+; at-least a Secret Clearance
1.) 1-4 Years of IT Experience
2.) Openess and Willingness to support an in-bound service desk/ call center operation
3.) Experience with ITSM (Ticketing System)
Description
1.) Tier 1 Support:
Serve as the initial point of contact for IT-related problems.
Provide phone and online support to users.
Perform troubleshooting and resolve technical issues.
Follow escalation protocols as necessary.
2.) Health and Status Monitoring:
Monitor the health and status of the networks.
Document and communicate outage information to co-workers and customers.
3.)Ticket Management:
Execute scripts.
Open and close tickets.
Correlate events and incidents for management of Information Technology (IT) services.
Common Tasks Could include:
Password resets within Active Directory, Internet Browser troubleshooting, Layer 1 Network Connectivty Troubleshoo...
Non negotiables: Completed and valid Security+CE+; at-least a Secret Clearance
1.) 1-4 Years of IT Experience
2.) Openess and Willingness to support an in-bound service desk/ call center operation
3.) Experience with ITSM (Ticketing System)
Description
1.) Tier 1 Support:
Serve as the initial point of contact for IT-related problems.
Provide phone and online support to users.
Perform troubleshooting and resolve technical issues.
Follow escalation protocols as necessary.
2.) Health and Status Monitoring:
Monitor the health and status of the networks.
Document and communicate outage information to co-workers and customers.
3.)Ticket Management:
Execute scripts.
Open and close tickets.
Correlate events and incidents for management of Information Technology (IT) services.
Common Tasks Could include:
Password resets within Active Directory, Internet Browser troubleshooting, Layer 1 Network Connectivty Troubleshoo...
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