Enterprise Service Desk Specialist Secret Clearance Required

TEKsystems is seeking an Enterprise Service Desk Specialist to support a federal customer on site in New Orleans, LA. Qualified candidates must have an active Secret clearance and an active CompTIA Security+ certification.

Responsibilities (fall into 3 categories):

1.) Tier 1 Support:

• Serve as the initial point of contact for IT-related problems.
• Provide phone and online support to users.
• Perform troubleshooting and resolve technical issues.
• Follow escalation protocols as necessary.

2.) Health and Status Monitoring:

• Monitor the health and status of the networks.
• Document and communicate outage information to co-workers and customers.

3.)Ticket Management:

• Execute scripts.
• Open and close tickets.
• Correlate events and incidents for management of Information Technology (IT) services.

Common Tasks Could include:

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