Enterprise Service Desk Specialist Secret Clearance Required

TEKsystems · New Orleans, Louisiana, United States

Location

New Orleans

Job Type

Contractor

Posted

June 29, 2026

Job Description

TEKsystems is seeking an Enterprise Service Desk Specialist to support a federal customer on site in New Orleans, LA. Qualified candidates must have an active Secret clearance and an active CompTIA Security+ certification.
Responsibilities (fall into 3 categories):
1.) Tier 1 Support:
Serve as the initial point of contact for IT-related problems.
Provide phone and online support to users.
Perform troubleshooting and resolve technical issues.
Follow escalation protocols as necessary.
2.) Health and Status Monitoring:
Monitor the health and status of the networks.
Document and communicate outage information to co-workers and customers.
 Management:
Execute scripts.
Open and close tickets.
Correlate events and incidents for management of Information Technology (IT) services.
Common Tasks Could include:
Password resets within Active Directory, Internet Browser troubleshooting, Lay...
        

Ready to Apply?

Submit your application for Enterprise Service Desk Specialist *Secret Clearance Required* at TEKsystems

Apply Now