Location
New Orleans
Job Type
Full-time
Posted
June 29, 2026
Job Description
TEKsystems is seeking an Enterprise Service Desk Specialist to support a federal customer on site in New Orleans, LA. Qualified candidates must have an active Secret clearance and an active CompTIA Security+ certification.
Responsibilities (fall into 3 categories):
1.) Tier 1 Support:
+ Serve as the initial point of contact for IT-related problems.
+ Provide phone and online support to users.
+ Perform troubleshooting and resolve technical issues.
+ Follow escalation protocols as necessary.
2.) Health and Status Monitoring:
+ Monitor the health and status of the networks.
+ Document and communicate outage information to co-workers and customers.
3.)Ticket Management:
+ Execute scripts.
+ Open and close tickets.
+ Correlate events and incidents for management of Information Technology (IT) services.
Common Tasks Could include:
Password resets within Active Directory, Inte...
Responsibilities (fall into 3 categories):
1.) Tier 1 Support:
+ Serve as the initial point of contact for IT-related problems.
+ Provide phone and online support to users.
+ Perform troubleshooting and resolve technical issues.
+ Follow escalation protocols as necessary.
2.) Health and Status Monitoring:
+ Monitor the health and status of the networks.
+ Document and communicate outage information to co-workers and customers.
3.)Ticket Management:
+ Execute scripts.
+ Open and close tickets.
+ Correlate events and incidents for management of Information Technology (IT) services.
Common Tasks Could include:
Password resets within Active Directory, Inte...
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