Enterpsise Business - Order Management (Direct) (Contract)

Job Summary

To execute the end-to-end Business Sales submission value chain, ensuring timely processing of corporate customer submissions in accordance with the compliance framework and risk assessment requirements outlined in SOPP guidelines, while minimizing all forms of fraud risk. This function serves as the central hub for corporate customer order processing across all Enterprise channels. It plays a critical role in enhancing customer experience through effective product and service fulfilment across CelcomDigi Business Enterprise Sales.

Responsibilities

• Review and process all incoming orders accurately, including verification of contact details, billing information, pricing, and promotions, in compliance with established procedures.
• Responsible for reviewing orders to identify and mitigate potential downstream issues that may impact customers or the business.
• Receive, distribute, and manage incoming customer orders, and...