Job Description
Company - Enveu
Position - CLM Specialist
Experience - 3+ years
Location - Noida ( 5 Days WFO) / Remote
Job Overview:
We are seeking a dynamic and strategic Customer Lifecycle Management (CLM) specialist/Manager to join our team. The CLM Specialist/Manager will be responsible for developing and implementing strategies to optimize the customer journey, enhance customer retention, and drive customer satisfaction and loyalty. This role requires a strong understanding of customer behavior, excellent analytical skills, and the ability to collaborate effectively with various departments to deliver a seamless customer experience.
Key Responsibilities:
1. Customer Journey Mapping and Analysis:
• Map the end-to-end customer journey to identify key touchpoints and opportunities for improvement.
• Analyze customer data and f...