Escalation & Resolution Specialist – Customer Care

A global support services company is looking for a Resolution Specialist in Metro Manila, Philippines. This role involves handling escalated customer concerns and ensuring satisfaction through thorough investigations and effective resolutions. Candidates should have 2-3 years of experience in customer support, strong communication skills, and the ability to work calmly under pressure. The position is office-based, requiring full presence during assigned working hours, with a competitive salary of ₱35,000 - ₱40,000 monthly.
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