Job Description
Description and Requirements
Support Project F (Machines Fix Machines) initiatives by contributing to the design and rollout of AI-enabled self-healing and automated support capabilities within Lenovo eService platforms.Assist in defining AI-driven service scenarios issue detection, recommendation, auto-resolution flows) to improve issue resolution efficiency and customer experience.Work with cross-functional teams to translate support use cases into AI solution requirements and track delivery progress. Analyze AI performance metrics and customer behavior to help identify optimization opportunities for automation effectiveness and resolution rates. Support ongoing AI service operations, including monitoring solution performance, documenting learnings, and contributing to continuous improvement of Project F capabilities.Experience & Qualifications
Bachelor’s degree or above in Computer Science, Information Techn...