Eu-Service Operations Specialist (Madrid)

Service Operations Specialist
Siga leyendo para descubrir lo que necesitará para tener éxito en este puesto, incluyendo habilidades, cualificaciones y experiencia.
Key Responsibilities
Service Operations Management
Oversee the daily management of the European service team, including recruitment, training, performance evaluation, and incentive mechanisms.
Monitor service processes to ensure service quality and efficiency and promptly handle user feedback and complaints.
Optimize service workflows to improve efficiency, reduce operational costs, and enhance user experience.
Service Channel Management
Manage and optimize service channels, including the official website, social media platforms, online customer service, and remote technical support.
Monitor and analyze the performance of service channels, develop improvement measures, and enhance user coverage and service quality.
Data Analysis and Reporting
Collect and analyze data rel...