Location
singapore
Job Type
Full-time
Posted
June 24, 2026
Job Description
Responsibilities
- Perform remote / onsite support to end users on IT products and services
- Manage email / hotline for support requests
- Manage hardware / software patching
- Provides remote / onsite support for IT needs
- Provide support for key field service activities in line with customers’ requirements
- Create and update tickets promptly and accurately
- Provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions to be made on a course of action to resolve product issues
- Handling customer escalations with support from Level 2 as needed
- Any ad-hoc duties as assigned
- Manage onsite engineers and deployment
- Provide documentation update
- Work with relevant team on reports
- Minimum diploma in IT or related
- 5 years of working experience related to end user support