Executive/ Assist Manager/Manager, International Student Engagement & Welfare

Job Description

• Provide guidance and support to international students on cultural adjustment, student life, and adaptation to living in Malaysia.
• Develop and implement international student engagement and welfare strategies to enhance student integration, sense of belonging, and overall student experience.
• Plan, coordinate, and deliver orientation programmes, including International Welcome Week and ongoing transition initiatives to support student onboarding.
• Act as the primary point of contact for international student welfare matters, offering confidential advice and support, and referring students to counselling or external services where appropriate.
• Proactively identify and support at‑risk students, managing cases with appropriate intervention, including emergencies and crisis situations.
• Manage student cases and complaints professionally, ensuring timely resolution and proper documentation.
• Organi...