EXECUTIVE, CUSTOMER CARE & EXPERIENCE

GENERAL DESCRIPTION

The CCX Executive (CCX Ambassador) serves as the primary point of contact for patients, visitors, and hospital staff. This role ensures a positive patient experience by providing assistance, handling inquiries, resolving complaints, and maintaining a high level of service excellence. The CCX Ambassador plays a key role in ensuring patient satisfaction and a smooth hospital journey. This role involves interacting with customers through various channels, including phone, email, and in-person, to provide information about products and services.

JOB DESCRIPTION

Patient Assistance & Front Desk Management

• Greet and assist patients, visitors, and caregivers in a courteous and professional manner.
• Provide accurate information regarding hospital services, doctor availability, and appointment procedures.
• Guide patients to the correct departments, clinics, or facilities.
• Ensure that VIP and special-needs p...