Executive Customer Service

Sobha Group · dubai, dubai, United-Arab-Emirates

Location
dubai
Job Type
Full-time
Posted
June 15, 2026

Job Description

Key Responsibilities and Objectives:
  • Ensure strict adherence to SLA timelines for CAFM tickets and ensure timely closure while monitoring team compliance and effectiveness.
  • Propose and implement process improvement strategies to enhance operational efficiency and overall productivity.
  • Foster an inspiring team environment with a culture of open communication and collaboration.
  • Delegate tasks effectively and establish clear deadlines for team members.
  • Oversee daily operations to ensure smooth workflow and service delivery.
  • Track and monitor team performance providing regular updates and reporting key metrics.
  • Motivate team members to achieve individual and collective goals.
  • Identify training needs andprovide coaching and development opportunities to build team capability.
  • Listen to feedback from team members and address conflicts or issues promptly and professionally.
  • Recognize and ...

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