Executive, Customer Service

This role exists to handle policy servicing transaction and deliver quality customer service. The key result indicators for this role are:

• Provide excellent customer service to policy owner, business partner and public through various means including but not limited to letter, email, audio/video call, in person meeting, etc.
• Process policy servicing transaction independently with zero error and within target turnaround time.
• Report and escalate any daily operations issues and propose feasible solution for management review.
• Manage the file retention and destruction process.

Responsibilities

• Collaborate with business partner and different internal teams to deliver quality customer service.
• Handle enquiry/feedback/complaint from internal and external customers through different means of contact including but not limited to letter, email, audio/video call, in person meeting, etc.
• Process finan...