Executive, Guest Service

Job Description

The Executive, Guest Service supports the day-to-day guest service operations at residences and helps to create a pleasant atmosphere to ensure residents' satisfaction. He/she is involved in daily administrative and operational activities at the front desk, such as assisting residents with check-in and check-out procedures, responding to residents' queries and providing recommendations on nearby amenities/places of interest. He/she is also required to perform simple bookkeeping functions, report preparation and escalates feedback and complaints to his/her superiors when required.

To uphold service excellence, he monitors service responses, provides information and recommendations to guests, resolves guest concerns and feedback and builds rapport. He also tracks guest satisfaction and implements service innovation, improvement and sustainability plans for continuous improvement. To support operational risk management, he monitors the team's compliance wit...