Executive, Guest Service

Ascott International Management Pte Ltd · Singapore, Singapore, Singapore

Location

Singapore

Job Type

Full time

Posted

June 22, 2026

Job Description

Job Description
You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Acting Front Office Manager.
Responsibilities
You will:
Assist guests with check-in and check-out procedures
Ensure all guests are attended at the Front Desk
Issue hotel access key cards
Attend to and anticipate all guests' queries and needs
Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements
Manage guests’ accounts, information and apartment availability in the system
Perform simple bookkeeping
Make and confirm reservations
Respond to all queries through walk-ins, emails and calls and assist with requests
Handle and record resident feedback and...
        

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