Executive Lounge Manager (Club Millésime)

As Executive Lounge Manager, you will lead Club Millésime and its team, creating a personalised and elevated experience for our most valued guests.

Balancing operational excellence with genuine hospitality, you will be highly visible within the lounge, building meaningful guest relationships, mentoring your team, and ensuring every detail reflects the Sofitel luxury experience.

You will:

• Lead and inspire a high-performing luxury service team
• Create exceptional experiences for VIP and Club Millésime guests
• Champion service excellence across every guest touchpoint
• Lead by example and foster a culture of genuine hospitality
• Oversee the lounge's premium food and beverage experience
• Proactively manage guest feedback and service recovery
• Partner with Front Office, Concierge and F&B teams
• Drive Sofitel brand standards and operational excellence