Executive, Ocean Freight

The Ocean Freight Customer Service Executive is responsible for managing and coordinating ocean freight shipments to ensure smooth execution, timely communication, service quality, and customer satisfaction. The role acts as the key contact point between customers, internal operations, carriers, overseas offices, vendors, and other stakeholders.

To process the shipments in/out of Johore state. To follow Johore public holidays for support.

1. Customer Service & Shipment Coordination

• Serve as the primary contact for customers on ocean freight shipment matters.
• Handle daily shipment bookings, enquiries, follow-ups, and service updates.
• Coordinate with customers to obtain complete shipping instructions, documents, and required information.
• Ensure timely and accurate communication on shipment status, delays, exceptions, and recovery plans.
• Maintain professional and responsive communi...