Executive - Operations & Customer Service (Nationwide)

Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;

Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops; 

Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;

Assist in calling up customers for service / sales interactions;

Carry out Branch RCSA through sample checking and effective rectification as applicable;

Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;