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Executive - Quality Analyst_Telemarketing [FWD]

Startek · Malaysia, Malaysia, Malaysia

Location
Malaysia
Job Type
Full time
Posted
June 21, 2026

Job Description

We are seeking a detail-oriented and performance-driven Quality Analyst (Telemarketing) to monitor, evaluate, and enhance the quality of outbound sales calls. The ideal candidate will play a key role in ensuring compliance, improving agent performance, and maintaining high standards of customer interaction. This role requires strong analytical skills, a keen ear for detail, and a passion for continuous improvement in a fast-paced, target-driven environment.

Key Responsibilities:
  • Provide comprehensive support to the Operations team to achieve and maintain client targets
  • through accurate and timely analysis.
  • Conduct call monitoring and evaluation to ensure quality and compliance.
  • Investigate and document complaint cases, developing and implementing effective action plans.
  • Retrieve and deliver complaint call records upon client request.
  • Conduct side-by-side coaching for both site Ara and AML HQ to enhance performance.
  • ...

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