Executive - Service Delivery Coordinator (English Language Support)

Responsibilities of the Role

• Own and resolve day-to-day service issues as highlighted by or relevant to Project Service Providers.
• Act as a first point of contact for vendor operations, ensuring communications are actioned in a timely and effective manner.
• Provide regular and accurate operational and performance reporting to Project Service Providers.
• Maintain governance and audit processes targeted to Project Service Provider KPI achievement and management of cost.
• Manage penalty programs for parts non-return.
• Ensure accuracy of Project Service Provider bonus and pay for performance programs.
• Ensure Project Service Providers are compliant with certification and training programs.
• Proactively identify and act upon opportunities related to customer experience and satisfaction in Service Delivery.

Troubleshooting / Critical Thinking

• Successfully communicates with ot...