Location
singapore
Job Type
Full-time
Posted
June 24, 2026
Job Description
Responsibilities
- Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations
- Handle and process calls and emails from guests, and ensure that bookings and requests are processed accurately, timely, and efficiently to exceed service standards
- Coordinate with internal departments to satisfy guests’ enquiries and requests on the arrangements of products and services for RWS members and guest
- Handle and resolve guests' feedback in a professional manner
- Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age.
- Diploma with proficiency in Microsoft Office applications
- Relevant customer service experience in call centre or hotel environment. Prior experience in Opera system is an advantage.
- Willing to work rotating shifts, including weekends and public holidays
Ready to Apply?
Submit your application for Executive, VIP Reservations (Call Centre) at RESORTS WORLD AT SENTOSA PTE. LTD.
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