Experience Design Lead: Service Transformation & Research

Ministry of Manpower in Singapore is looking for a candidate to drive service experience research and service delivery transformation. The role involves planning user research, developing service journey maps, leading prototype development, and facilitating cross-divisional collaboration. Ideal candidates should have 2-5 years of relevant experience, strong project management skills, proficiency in data analysis, and excellent communication abilities. A customer-centric approach and problem-solving mindset are essential for this role.
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