Experience Senior Specialist

We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

We are looking for a Data Analytics & Experience (CX) Specialist to join our team. This role is pivotal in transforming data into actionable insights to improve customer and agent satisfaction, streamline operations, and drive cross‑functional performance across the organization. The ideal candidate is passionate about the customer journey, proficient in data analytics tools, and an excellent communicator.

This position will report to the Quality, Training and Experience Supervisor.

• Proven experience (at least 2 years) in a simi...