Experienced Call Centre Manager Needed

Join our team as a Call Centre Manager dedicated to excellence in customer service and sales in an urban center. This permanent, bilingual role demands strong leadership qualities and attention to detail.

We seek an experienced Call Centre Manager with 2-3 years in a call centre environment. In this role, you will supervise and train over 20 staff while monitoring performance and conducting quality audits. Strong oral communication and the ability to resolve conflicts will enhance team productivity and customer satisfaction.

Key Responsibilities:
• Lead training sessions for staff development
• Monitor and evaluate team and department performance
• Conduct quality audits and resolve issues
• Sort technical problems to aid employees
• Handle sales calls to drive customer engagement

Requirements:
• 2-3 years of call centre management experience
• Bilingual in English and Spanish
• Excellent judgment an...