Experienced Customer Analyst at Beanfield

Take your career to the next level as an Experienced Customer Analyst at Beanfield in Toronto. This role is centered on delivering stellar customer service and meeting sales targets.

In this position, you will support the Customer Experience Manager by managing inbound customer calls, identifying needs, and proposing appropriate services. Your focus on customer satisfaction will lead to enhanced retention strategies and overall business growth. You’ll also document issues and participate in ongoing training to sharpen your sales skills.

Key Responsibilities:
• Achieve sales and retention targets consistently
• Engage customers to identify needs for upselling
• Document all customer interactions accurately
• Maintain high standards of customer service
• Keep up with product knowledge through training

Requirements:
• 5+ years in customer service roles
• Call center experience preferred
• Strong communi...