Experienced Customer Service Representant Operations (Bogotá)

Johnson & Johnson is currently seeking an Experienced Customer Service Representative Operations to join our team located in Bogotá.

The Customer Service - Regional - Representative is a key point of contact for internal J&J functions and external parties to engage the Customer Service organization. The Specialist provides direct support to customers and facilitates transactional activities. Individuals in this role are expected to demonstrate a solid understanding of J&J customer service processes, products, and their interrelationship. The CS Specialist is expected to navigate key relationships and collaborate across functions including Supply Chain, Finance and Shared Services to resolve customer issues. The CS Representative reports directly to a Customer Service Supervisor, and escalates issues as needed.

Main Responsibilities

• Order management activities: scheduling deliveries and appointments, processing orders, order tracking, and supporting cus...