Experienced Trainer at MCI Contact Center

Lead impactful training initiatives at MCI as an Experienced Trainer in our Contact Center. Inspire agents to excel and enhance customer experience through tailored learning solutions.
MCI is on the lookout for a Contact Center Trainer with over two years of relevant experience. Your role will focus on designing and delivering high-quality training programs that prepare agents to meet client expectations effectively. You will work across various training formats, ensuring compliance with the latest BPO standards and practices.
Key Responsibilities:
• Facilitate training for onboarding new hires and existing agents
• Develop comprehensive learning materials and manuals
• Conduct assessments to gauge training effectiveness
• Collaborate with operational teams on training needs
• Keep detailed training records and report on progress
Requirements:
• Bachelor’s degree in Education, Communications, or similar field preferred
• 2 or more years training experience...