Explora experience centre business analyst

Where passion meets opportunity

Discover your journey into the extraordinary.

Your Purpose

Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss hospitality in Geneva. Leveraging our parent company MSC Group's hundreds of years of maritime expertise, our fleet of six luxury ships (four currently in the pipeline) are being built and designed in a totally different and unique way that will transform and redefine the cruise experience, creating a category of its own, appealing to the next generation of luxury travellers.

The Explora Experience Centre Business Analyst plays a central role in transforming operational, financial, and guest experience data into actionable insights that elevate Explora Journeys' multilingual, omni-channel contact centre operations across South Africa, Manila, the UK, Europe, Australia, and the USA.

This role is responsible for translating data into clear, actionable insights that driv...