Export Customer Service Support

Gi Group · Castle Donington, Leicestershire, United Kingdom

Location
Castle Donington
Job Type
Full-time
Posted
July 01, 2026

Job Description

An opportunity has arisen for a highly organised and detail‑oriented professional to join a global team within the medical device sector. This role is central to ensuring the efficient processing of international orders, the coordination of worldwide shipments, and the delivery of exceptional customer service.

Key Responsibilities

You will support daily operations by maintaining accurate records, ensuring compliance, and upholding high standards of communication and customer care.

Core duties include:

Order administration - processing orders, issuing PO confirmations, proposing alternatives for backorders, and managing delivery timelines.
International customer support - responding to global enquiries promptly and professionally, including pre‑screening and re‑routing where required.
Logistics coordination - liaising with warehouse teams to ensure correct packaging, labelling, and timely dispatch of shipments.
Contract compliance - verifying orders ...

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