Home / vacancy / Expression of Interest - Senior Service Desk Analyst

Expression of Interest - Senior Service Desk Analyst

Fujitsu · Wellington, Wellington, New Zealand

Location
Wellington
Job Type
Full-time
Posted
March 31, 2026

Job Description

About the role

The purpose of the Senior Service Desk Analyst is to complete the duties of a Service Desk Analyst and to support the Service Desk Squad Manager and manage the team in the Squad Manager's absence.


This is to be achieved by the Senior Service Desk Analyst fulfilling the responsibilities of the role.


  • Supervision of day-to-day tasks of Service Desk Analysts and the telephone and ticket management queue to ensure team output meets at least the required service level agreement, operational and delivery standards and supports Fujitsu's financial targets.
  • All customer calls, including escalations (incoming and outgoing) dealt with promptly and in a
  • professional manner in line with Fujitsu processes and customer SLA's.
  • Manage delivery of internal and customer reports within deadlines so as to satisfy routine general controls audits that may be undertaken by Fujitsu or the customer from time to time.
  • Champions ...

    • Ready to Apply?

    Submit your application for Expression of Interest - Senior Service Desk Analyst at Fujitsu

    Apply Now