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Expression of Interest - Service Desk Analyst

Fujitsu · Canberra, Australian Capital Territory, Australia

Location
Canberra
Job Type
Full-time
Posted
June 10, 2026

Job Description

About the role

The purpose of the Service Desk Analyst is to provide a high-quality single point of contact, as part of a Service Desk service to Fujitsus customers. This includes the management of all incidents, queries, service requests through to successful resolution and closure. This is to be achieved by the Service Desk Analyst fulfilling the responsibilities for the role


Australian Citizenship is mandatory.


Responsibilities and Accountabilities


The key responsibilities and associated duties of the position fall into the following main areas:


  • Deliver professional, high‑quality customer service to all end users.
  • Log and update all contacts accurately in the service management system.
  • Diagnose issues, troubleshoot, and prioritise incidents and requests.
  • Resolve matters within SLA targets or escalate when required.
  • Keep users informed throughout the lifecycle of their issue or request.

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