Expression of interest_Service Desk Analyst

Fujitsu · Wellington, Wellington, New Zealand

Location

Wellington

Job Type

Full-time

Posted

April 12, 2026

Job Description

About the role
This role provides primary Service Desk support that includes:

Incident Management:

Incident detection and recording 
Classification of all incidents and 1st / 2nd level support
1st / 2nd level investigation and diagnosis
1st / 2nd level Resolution and Recovery 
Incident Management - ownership, monitoring, tracking and communication as per Fujitsus Incident Management Procedure 
Incident closure

This role is based in Wellington and offers hybrid working.

Responsibilities and Accountabilities 

Key responsibilities will include but not be limited to the following: 

Provide End Users with a high level of Customer Service throughout all communications such as initial contact

Incident/Service Request detection and recording via adherence to the Service Desk Script and Call Logging procedure

Provide 1st / 2nd level support for the inve...
        

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