Job Description
Classification:
Non-Exempt
Job Summary:
The FS Installer primarily installs, repairs and maintains a variety of Alsco dispensers used by customer at their locations. The IS also supports the Service Department by performing tasks such as special deliveries, facility services up-selling/cross-selling and reporting service issues. Performs other duties as required. Reports to the Service Manager.
Essential Functions:
- Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
- Follow company policies and procedures regarding installation and maintenance of Alsco dispensers and facility service products, managing customer needs and all aspects of service. Performance goals must be met on a regular basis.
- Ensure customer loyalty and outstanding customer service. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve...