Fairmont Pacific Rim Guest Services Lead

Become a leader in guest hospitality at Fairmont Pacific Rim as the Guest Services Manager. Oversee a skilled team and ensure exceptional service in Vancouver's luxury environment.
As the Guest Services Manager, you report directly to the Director of Rooms and guarantee an excellent guest experience. Your role will involve managing the Guest Services Team, from valet to security, and applying high service standards. You'll also develop SOPs tailored to arrival and departure processes, making every guest feel at home.
Key Responsibilities:
• Manage and train the Guest Services team
• Ensure high standards of guest service are met
• Conduct interviews and recruit team members
• Liaise with VIP services for seamless experiences
• Coordinate workforce planning and scheduling
Requirements:
• 2 years of luxury hospitality experience
• Strong communication and organizational skills
• Ability to work under pressure
• Competent with various software tools
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