Family Services Advisor

Description


The Family Services Advisor serves as a compassionate and knowledgeable resource for families planning cemetery, funeral, cremation, and memorial services. This role is responsible for guiding families through pre-need and at-need arrangements while providing exceptional customer service during sensitive and emotional situations. The ideal candidate is relationship-driven, empathetic, professional, and comfortable discussing service options, memorial planning, and financial arrangements.

Essential Duties & Responsibilities

+ Meet with individuals and families to discuss burial, cremation, mausoleum, memorialization, and funeral service options

+ Assist families with both pre-need planning and at-need arrangements in a caring and professional manner

+ Educate families on available products, services, payment options, and memorial packages

+ Maintain ongoing relationships with client families and provide follow-up s...