Field Quality Assurance Specialist - Lucena

About The Job

Field QA Specialists are responsible for performing Risk Mitigation activities specific to regulatory compliance, fraud prevention, and company loss.

What You’ll Do

• Should have strong knowledge and understanding of the current company processes
• Evaluate and monitor field visits
• Adhere to process improvement initiatives (e.g., trackers, violation coaching)
• Identify possible fraudulent activities that may result in company loss
• Report and create tickets for challenges encountered
• Serve as a point of contact for internal initiatives such as QA intervention, ad‑hoc tasks, and special validation projects
• Coaching and mentoring field officers
• Create valuable reports based on collated data and share QA insights
• Perform ad‑hoc tasks to help the team's productivity

What You Need To Have

• At least one year of experience in a similar ...