Field Service Employee - Imaging Systems (Field: Halifax, NS) (Halifax Regional Municipality)

Field Service Employee - Imaging Systems

Location: Halifax, NS (travel required across Nova Scotia, New Brunswick, Newfoundland, Prince Edward Island, and occasional overnight stays, air or train).

Summary

Responsible for customer relationship management, technical installation, troubleshooting, service, and maintenance of imaging equipment at customer sites.

Key Responsibilities

• Provide exceptional customer service, adhere to customer entitlements, set clear expectations, and meet commitments and arrival times.
• Understand customer business and competitive environment; generate service revenue.
• Participate as a member of the regional work team, improve processes, identify training gaps, and seek opportunities to increase capability and capacity.
• Perform all administrative duties within established regulatory requirements and timeframes, including timesheets, service work orders, expense reports, Field Change...