Field Service Engineer - Growth (Malaysia & VIP)

Overview

At Smith+Nevhew, we craft and manufacture technology that takes the limits off living.

As a Field Service Engineer – Growth, you will be at the heart of that mission. You will act as a trusted partner to our customers, delivering exceptional service support while playing a direct role in driving business growth across the region.

Responsibilities

• Serve as the first line of response for remote and on‑site technical inquiries, complaints, and service requests.
• Perform installation, commissioning, decommissioning, and routine preventive maintenance in line with company SOPs.
• Troubleshoot product and system issues across hardware and software platforms, ensuring timely and accurate resolution.
• Support equipment handover, documentation, and logistics coordination.
• Provide technical instruction and operational training to biomedical engineers and clinical users.
• Foster trust and credibi...