Job Description
Job Title: Field Service Engineer – Access Control Support Analyst
Role Summary
The Field Service Engineer provides critical technical support and system maintenance for the ASD Service Desk Commissioning Team. This individual is responsible for managing access control and video surveillance infrastructure, ensuring system integrity, and guiding clients through complex technical resolutions.
Core Responsibilities
System Maintenance & Support: Install, update, and maintain Access Control systems, CCTV cameras, and related hardware.
Technical Troubleshooting: Capture client issues via phone or ticketing systems and guide them through effective resolution.
Field Coordination: Direct onsite technicians to support various technical solutions and provide remote guidance for system installations.
Programming: Program panels using tools such as RPS, Compass, and QuickLoader, as...